Skip to main content
Use this page as the support map for builder onboarding, implementation, and launch preparation.

During onboarding

  • Builder setup: Start from Builder Onboarding. All builders should sign up on Orderly One and complete the setup/graduation flow to create their builder profile and obtain their broker ID. Orderly One serves as the builder portal for both low-code and SDK/API builders. Low-code builders will create a DEX frontend through Orderly One; SDK/API builders do not need to create a DEX frontend. The graduation fee is $10 for both launch paths.
  • Architecture and scope review: Align your integration plan, core user flows, and launch scope with the Orderly team before development begins.
  • Launch coordination: Use onboarding discussions to align on launch readiness, milestones, and any rollout dependencies.

Support channels

For builder onboarding, technical integration questions, and launch coordination, reach out through any of these channels: Ask the Orderly team for access to the builder Telegram channel to receive maintenance notifications and operational updates.

Builder resources

After launch

  • Maintenance handling: Monitor the system maintenance status endpoint and prepare your app to communicate maintenance windows clearly.
  • User communication: Make sure your users can understand when trading data is unavailable and what actions remain available during maintenance.
  • Support escalation: Keep a clear internal process for technical issues and coordinate with Orderly support when the issue depends on platform behavior.